Privacy Policy

This is the privacy policy of Brighter Futures Personal Growth, whose office is at: Sunshine Barn, Church Farm, Osmaston, Ashbourne, Derbyshire, DE6 1LX.

Our policy tells you how we collect, store and use your personal data when you browse and use our website or when you provide us with your personal data. Please read this document carefully.

When you access, browse or otherwise use the website you are confirming that you have read, understood, agree and consent to this policy.

Should you disagree with any part of this document, you should not continue to access the website.

We respect your right to privacy and promise to do our best to to safeguard it. We only collect, store and process personal information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2011, and the General Data Protection Regulation (GDPR) (EU) 2016/679.

As the content of this privacy policy may occasionally be altered, you should re-read the policy from time to time. If we alter the privacy policy, such changes will be effective immediately.

Why do we collect information and how can it benefit you?

• Because we want to create and provide content that is more helpful to you.
• To make it more convenient for you to access our website details by not having to enter information repeatedly.
• To help provide what you want to know more quickly.
• To make it simple for you to find information about Brighter Futures Personal Growth.
• Because user information helps us to improve the website for you and future users.
• If you choose to provide contact information and permission, we can tell you about new products and promotions that we think may be of interest to you.

Until such time as you may decide to tell us who you are, using one of the means below, it is not possible for us to identify you personally, even through the use of cookies.

Information we may hold

Information that you choose to provide to us including but not limited to when you:

• Buy a product or service from us through our website, over the phone or any other way.
• Use our applications on Facebook and or Twitter.
• Enter competitions, prize draws, promotions or other events, which we are promoting.
• Fill in our online enquiry form.
• Sign up to marketing/newsletters including by email and SMS.
• Information you provide should you apply for registration via the website at some time in the future, when you subscribe to any of our services or request additional services.

If you decide to correspond with us, we may keep a record of your contact.

If we request you to complete surveys that we might use for research purposes you have the right to decline the opportunity to participate.

We may collect data using cookies stored on your device. Please see the section on cookies for more information and how to manage them.

Your IP Address

Details of your visits to the website including, but not limited to, traffic, location and other communication information and the resources, advertisements and linked sites that you may have accessed in locating our website.

Information provided to us by other companies who have obtained your permission to share information about you.

Unless you have declined the following, we may use your personal data in the following manner:

From time to time, to inform you by post, email, SMS or other available means, of products, promotions, special offers and services.

E-mail Marketing

You may opt out from any email marketing by using the unsubscribe links at the bottom of the marketing emails.

Payment Card details

We currently do not take any card details/payments via our website.  Payments are taken through our online booking system using Paypal or Stripe.

Security

At Brighter Futures Personal Growth we take your online security very seriously. Any personal information you provide to us is protected by electronic and physical means and held in accordance with data legislation.

Zoom

Zoom, the online service we use to deliver some therapy sessions, will not collect your personal information and sessions are not recorded. Video calls take place using Secure Socket Layer (SSL) encryption to ensure they remain confidential. When you make a booking for a Zoom appointment you will be asked for an email address; if you want to keep these details private please use an email address that only you have access to.

Zoom uses cookies. However, these will not contain identifiable information about you or your therapy session.

If you want to delete all traces of Zoom you’ll need to:

• uninstall Zoom
• delete your internet history for the day you had counselling
• delete any cookies Zoom has left on your device. You can get more information about deleting cookies on the Information Commissioner’s Office website

Cookies

Cookies are small encrypted text files that may be stored on your computer or other device by this website. Our website may use cookies to collect information about the way you access the site, but cannot identify you personally.

We may use cookies for the following reasons

• To provide site usage information (analytics), which will help us continue to improve and develop the products and services we offer. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
• By using our website, you agree that we can place these types of cookies on your device.
• To analyse your use of our website, allowing us to identify customer preferences and improve customers’ experience of the website.
• If you decide to use our enquiry form where we collect your name, email and telephone details.

You can adjust your web browser preferences to disable cookies. To find out how to reject or restrict cookies you may find it helpful to visit www.aboutcookies.org. Please note that some cookies may be essential to make purchases or request information on this website. Should you decide to reject cookies, the ability of the website to provide the service you request may be impaired.

Access to Information

You are entitled to ask us what personal data we hold about you.  You also have the right to have us correct any inaccuracies in the information we hold about you. If you would like to remove or change any information we may hold about you, please contact [email protected].

Social Networks

On the Facebook application you may have the opportunity to post various questions, reviews or other content.

Please note that you can change certain settings on Facebook related to the application through your account and privacy settings on Facebook.